Refund and Cancellation Policy

Last updated October 2, 2026

This policy explains refunds and cancellations for services provided by NextGen FitLab, LLC d/b/a McMahel Digital.

Website projects

The 50% deposit reserves your spot and covers the start of the work. If you cancel before I've started work on your project, I'll refund the deposit minus Stripe's processing fee. Once work has started, the deposit is non-refundable.

If you cancel mid-project, you won't owe anything more. The unfinished site stays in my workspace. If you'd like it as-is, you can pay the remaining balance and I'll hand it over.

The final payment is due at delivery and is non-refundable once the site is transferred to your account.

Your project includes 2 rounds of revisions, and both happen before your site goes live. Each round is one list of changes sent all at once. Once you approve the site and it launches, any further changes go through the Website Care Plan or are billed hourly.

If I can't complete your project for any reason on my end, I'll refund any payments for work not completed.

Payment plans

If an installment is missed, the site may be paused until the account is current.

Website Care Plan

Your first 60 days are included. I keep your site up, running fast, and handle any problems that come up. The plan also includes up to 4 content changes a month and automatic emails asking your customers to leave a review on your Google Business Profile or website. After that it renews at $50/month until you cancel. I'll email you a reminder before your first charge. Cancel anytime from your Manage Plan page or by emailing me. Canceling stops future charges at the end of the current billing month. Partial months aren't refunded. Your site stays live either way.

Prepaid hourly work

Any prepaid time I haven't used gets refunded on request.

Questions or problems

Email me first and I'll make it right. Contact tyler@mcmahel-digital.com.

Governing law

This policy is governed by the laws of the State of Florida.